![]() The standard warranty includes a priority parts exchange program and repair service at no cost with overnight shipping to and from Panasonic included. STANDARD WARRANTYĪll new Panasonic TOUGHBOOK devices sourced from authorized dealers are protected from manufacturing defects for three years. Please contact us at 87 with any questions or concerns regarding this return policy. These are custom-built, made-to-order solutions that are NON-RETURNABLE. However, Panasonic TOUGHBOOK devices, all related accessories, and vehicle mounting solutions are not normal consumer products. We are not intending to be difficult to work with and value our customer's business. Approved returns will almost always include a 20% restocking fee. Shipping and handling charges are always non-refundable. ![]() Returned items lacking an RMA will be refused or sent back to the customer at the customer’s expense. Returns will not be accepted by without a Return Merchandise Authorization (RMA). Potential exceptions to this return policy can only be arranged prior to purchasing the product and only with the explicit consent of a sales representative who is firmly aware of all extenuating circumstances. Defective or malfunctioning units must be handled directly with Panasonic at 1-800-LAPTOP5 (800-527-867). Any non-visible damage must be reported immediately to. Customers should refuse delivery of any visibly damaged packages. RETURNSĭue to restrictions set by the manufacturer and their distributors, Panasonic TOUGHBOOK computers and accessories cannot be returned. Again, please call us ASAP at 87 to discuss urgent needs and expedited shipping. It is typically applying to the main item of an order. Additionally, expedited shipping will notapply to multiple items that might have multiple lead times and ship dates. While we do our best to have a wide variety of TOUGHBOOK models and accessories in stock, this particular supply chain is challenging and we ask that customers please confirm availability with us on the phone when time is a priority. Availability changes daily if not hourly. We can only confirm availability over the phone or online chat. It simply means we will ship via the selected method whenthe product is available to ship. Please note that online orders where expedited shipping is selected do N OT mean that a specific product is in stock and will ship right away. ![]() PLEASE BE ADVISED: Panasonic TOUGHBOOK laptops and tablets, accessories and related mounting equipment are enterprise solutions that are typically custom-built to order and thus carry a lead time of anywhere from 2-3 weeks to 2-3 months. Expedited shipping methods selected at checkout do not speed up lead times but rather reduce transit time when an order ships. Please call, email, or chat with us to discuss lead times as it specifically relates to your needs. Powered docking stations with port replication: 4-8+ weeks to ship.Vehicle-specific kits or more complex mounting solutions: 2-4 weeks to ship.Basic mounting hardware such as plates or poles: 1-2 weeks to ship.The following is guidance only and changes frequently. Lead times can often be 3-6+ weeks or longer depending on the exact items purchased. Please note that ALL Gamber-Johnson and Havis mounting and docking equipment typically takes at least a week to ship. User Manuals and Installation Instructions View MH-1008 Manual Easy-adjust and quick-release handle to lock down device into desired permanent position.Capable of folding down vertically from extended position to stow against pillar. ![]()
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